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The Citizen Action Center is a
web based service where users can find information, ask questions,
file complaints, and request service from the City of Sault Ste.
Marie. The Citizen Action Center is used for routine matters. Call
911 in case of an Emergency. A quick overview of the Action
Center is provided here, so you know what to expect when you get
there. Once you arrive at the Citizen Action Center you can choose
from the 4 options below: |
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Find Answers |
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Users can
view the answers to many Frequently Asked Questions (FAQ’s). Users
can view the entire list, or find the answer to their specific
question by either choosing a category from the dropdown list, or
by entering their own search term. Once a Category is chosen from
the dropdown list, or a search term has been entered, simply click
the SEARCH button to view only those answers that pertain to your
search. |
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Ask Questions |
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If, the
answer to your question cannot be found in the FAQ’s, simply click
on the “Ask a Question” link, and you will be prompted to Log In,
or to Create an Account if you are a first time User. (More on
Creating an Account- How and Why - can be found below.) After
you log in, you will be asked to choose a category. Choose the
category that you think most closely matches the topic of your
question - the categories are used to help the system direct your
question to the most appropriate staff member. Type in your
question, and click ?Submit Your Question”. You will receive an
e-mail when the question has been answered. |
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Make Requests |
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Use this
section to report a problem, register a complaint, or request
certain city services. Users may choose the Request Type from the
entire list, or choose a category from the dropdown menu. Once a
category is chosen, and the user clicks the ‘Find Request Type’
button, only those request types that pertain to the chosen
category will be shown. Once the user clicks the ‘Select’ button
next to a Request Type, they will be asked to log in. A few of the
request types include a ‘Submit Anonymously’ link at the bottom of
the login page; however, most types require a login. (More on
Creating an Account - How and Why - can be viewed below)
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My Action Center |
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This is
where users check the status of Requests Submitted and Questions
Asked. Registered users may also use this section to update their
customer account information (i.e, address, phone, e-mail), and
change their password. Once you choose either “View my Issues”, or
“Edit Customer Account Information”, you will be prompted to log
in. Choosing “View my Issues” results in a list of all of the
Requests and Questions that have been initiated by you. Click on
the Reference Number to see the details of the Request or Question
and a history of the communications by you and/or City Staff
concerning the issue. At any time, you may choose the ?New
Message” button on the bottom of this screen to add more
information and/or upload a file. An email will be sent to you
when your issue has been updated by City Staff. The e-mail will
prompt you to log in and view the new information; so always make
sure that your e-mail address is current. |
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Additional
Information |
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Creating an Account
- How and Why
WHY?
A few of the Request Types will allow the user to submit a report
anonymously. However, most Request Types require the user to
create an account and log in prior to submitting the report or
request. Creating an account is easy and confidential. We never
sell or give away your e-mail address. In order to avoid spam and
other nuisance uses of the system, when the user registers, their
initial password is e-mailed to them. This verifies that the user
has entered their e-mail address correctly so that communications
back from City staff will be successful, and it also stops mass
registrations and abuse of the system by malicious sources. You
can still make a report anonymously by calling City Hall; City
staff can enter your information directly into the system without
requiring you to register. Keep in mind, though, that creating an
account, allows you to return to the Citizen Action Center to view
the status of your request or report; submitting anonymously does
not.
HOW?
Wherever you are prompted to Log In using your e-mail address and
password, you will also see a link where first time users can
Create an Account. You only have to register once. After that, if
you need to change any information such as address, phone number
or e-mail address, you can use the “Edit Customer Account
Information” link in the “My Action Center” section of the website
to make your changes. This allows all of your issues to remain
associated with your account, even though some of your personal
information may change.
Instructions for Creating an Account:
- From the Login screen, click the CREATE AN ACCOUNT link.
- On the next screen, enter your e-mail address, Name (Last,
and First) and address information. These are required fields
and are marked with a red asterisk
*
You may also choose to enter your
phone number, although it is not required.
Click SUBMIT
You will then see the message
“Your account has been created and your password sent to the
email address you provided. Retrieve your password and click
below to login”. Retrieve your password from your e-mail, and
return to the login page to log into your account.
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Attaching a File -
How and Why
WHY?
Many of the request types allow the user to attach a file to their
request. This feature enables the user to transmit files such as
photos and other electronic documents along with their written
request. A user may wish to attach a photo or scanned document or
drawing to their request. This is particularly useful when the
photo or other document might make the description of the
situation easier to understand.
HOW?
At the bottom of many of the request forms, you will find a spot
where you can ‘Attach a File’. Only one file can be attached to
your request at that point. The following step-by-step
instructions how you how to attach a file to your request, as well
as how to add more files and messages. Files and messages can be
added to a request at any time; even if the request has already
been completed.
- Click on the BROWSE button and browse to the file on your
computer that you wish to transmit.
- Double click the file and the path to the file will be
entered on the request form.
- Click the SUBMIT button and your file will be uploaded and
attached to your request.
- To add more files: Re-open the request in the “My Action
Center”
- Click the NEW MESSAGE button located below the service
request details.
- A new window will open where you can add another file and
send another message.
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